Survey: Business model transformation in the Swiss insurance market - The role of risk management

The Zurich University of Applied Sciences (ZHAW) in collaboration with Mazars has conducted a survey on the role of risk management on the business model transformation in the Swiss insurance market

The study presents the current developments and challenges and identifies the future role, skills and orientation of risk management. The findings are based on individual interviews with 12 experts and an online survey of 31 insurers

The expansion of the core business of insurance companies to include services, platform sales, the operational ability to network, and the provision and use of data is changing the business model of insurers. What do these developments mean for the priorities, role and skills profile of the risk management function in the future? We surveyed the Swiss insurance market.

  • 93% see a sharp increase in cyber-risks
  • 80% are keen to develop automation
  • 77% want to speed up data processing

Download the survey in French